How are we regulated?

This firm trades as ‘Sole Practitioner’ business. Mr. Graham Quigley is the Principal.
We are registered for VAT and our number is 375 0129 63

This firm is authorised and regulated by the Solicitors Regulation Authority No. 57403. The Solicitors Regulation Authority set standards for solicitors and regulate the profession in the interests of the public.

SRA.org.uk/sra/how-we-work/what-we-do

The Conveyancing Quality Scheme (CQS)

We are proud to have achieved the standards of practice and integrity required to be accredited by the Law Society's Conveyancing Quality Scheme. Our CQS number is 02195. This scheme's logo is your guarantee that our practice will provide you with a professional and quality conveyancing service.

CQS client charter - The Law Society.html

We are also supported by three compliance agencies who audit and advise us to ensure that we are meeting the standards set by the Solicitors Regulation Authority and Law Society’s Conveyancing Quality Scheme:-

Auditing and advice on Legal Practice matters

Auditing and advice on Financial Administration matters

Provision of mandatory and chosen training

The Road Haulage Association (RHA) is an organisation which provides advice, information and services to businesses within the haulage industry. Mr. Quigley is a member and he regularly undertakes training provided by the RHA.

www.rhaonline.co.uk/membership

How to make a complaint

22.2 Complaints Procedure
22.2.1 We hope you will have no complaint. To underline how seriously we take complaints, we have a set Complaints Procedure which can be summarised as follows: (a copy of our full complaints procedure is available on request)-
22.2.1.1 If you have any complaint or observation (good or bad) about our service, please say so.
22.2.1.2 Raise any complaint first with the Fee Earner assigned to your matter, including any complaint about your bill.
22.2.1.3 If this does not resolve it satisfactorily, tell the Supervising Partner responsible for your case.
22.2.1.4 If this does not resolve it satisfactorily, contact Mr Graham Quigley the Partner nominated by the practice to ensure prompt and thorough investigation of any complaint.
22.2.1.5 If still unresolved at this stage, you may take your complaint to the Legal Ombudsman. Normally, you will have to bring your complaint to the Legal Ombudsman within 6 months of receiving a final response from us about your complaint and 6 years from the date of the act or omission giving rise to the complaint or alternatively 3 years from the date you should reasonably have known there are grounds for complaint (if the act/omission took place before 6 October 2010 or was more than 6 years ago).
22.2.2 Contact details:
22.2.2.1 The address of the Legal Ombudsman is: PO Box 6806, Wolverhampton, WV1 9WJ; telephone, 0300 555 0333; or view their website at www.legalombudsman.org.uk, email enquiries to: enquiries@legalombudsman.org.uk
Waugh and Musgrave (June 2017) Terms of Business- p16
Please click on the link below to download/view our Terms of Business:- Terms Of Business