How are we regulated?

This firm trades as ‘Sole Practitioner’ business. Mr. Graham Quigley is the Principal.

We are registered for VAT and our number is 375 0129 63

This firm is authorised and regulated by the Solicitors Regulation Authority No. 57403. The Solicitors Regulation Authority set standards for solicitors and regulate the profession in the interests of the public.

If you think a firm has breached an SRA principle you should report the matter directly to the SRA. If you have a complaint about poor service they state on their website that it should be sent to the Legal Ombudsman (see details below ‘How to make a complaint&apost; for further information about the Legal Ombudsman).

The Conveyancing Quality Scheme (CQS)

We are proud to have achieved the standards of practice and integrity required to be accredited by the Law Society's Conveyancing Quality Scheme. Our CQS number is 02195.

This scheme's logo is your guarantee that our practice will provide you with a professional and quality conveyancing service.

We are also supported by compliance agencies who audit and advise us to ensure that we are meeting the standards set by the Solicitors Regulation Authority and Law Society’s Conveyancing Quality Scheme:-

Auditing and advice on Legal Practice matters

Auditing and advice on Financial Administration matters

The Road Haulage Association (RHA) is an organisation which provides advice, information and services to businesses within the haulage industry. Mr. Quigley is a member and he regularly undertakes training provided by the RHA.

How to make a complaint

22.2 Complaints Procedure
22.2.1 We hope you will have no complaint. To underline how seriously we take complaints, we have a set Complaints Procedure which can be summarised as follows: (a copy of our full complaints procedure is available on request)-
22.2.1.1 If you have any complaint or observation (good or bad) about our service, please say so.
22.2.1.2 Raise any complaint first with the Fee Earner assigned to your matter, including any complaint about your bill.
22.2.1.3 If this does not resolve it satisfactorily, tell the Supervising Partner responsible for your case.
22.2.1.4 If this does not resolve it satisfactorily, contact Mr Graham Quigley the Partner nominated by the practice to ensure prompt and thorough investigation of any complaint.
22.2.1.5 If still unresolved at this stage, you may take your complaint to the Legal Ombudsman. Normally, you will have to bring your complaint to the Legal Ombudsman within 6 months of receiving a final response from us about your complaint and 1 year from the date of the act or omission giving rise to the complaint or 1 year from the date you should reasonably have known there are grounds for complaint.
22.2.2 Contact details:
22.2.2.1 The address of the Legal Ombudsman is: PO Box 6806, Wolverhampton, WV1 9WJ; telephone, 0300 555 0333; or view their website at www.legalombudsman.org.uk, email enquiries to: enquiries@legalombudsman.org.uk
Waugh and Musgrave (June 2017) Terms of Business- p16

Please click on the link below to download/view our Terms of Business:- Terms Of Business